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Self Exclusion
self-exclusion
Player Self-Exclusion Policy Version 1.03 - October 2023
This policy outlines the commitment of Karthala Ventures LTD As the operator of the website www.megasino.win, we are committed to responsible gambling and its potential impact on individuals.
This policy outlines the commitment of Karthala Ventures LTD As the operator of the website www.megasino.win, we are committed to responsible gambling and its potential impact on individuals.
During our
The subscription-based website www.megasino.win poses a certain risk of problematic gambling, and it is acknowledged that some players are unable to participate in such activities.
What is self-exclusion?
Self-exclusion is a formal procedure by which individuals can stop participating in online gambling.
Self-exclusion is a formal procedure by which individuals can stop participating in online gambling.
How does self-exclusion work?
Individuals can exclude themselves by contacting our support team via email or our online form.
To self-exclude, a person can send an email with the subject line "Self-Exclusion" to support@megasino.win, including their username and address, including postcode. MEGASINO will mark the person's record accordingly within 2 business days of receiving the self-exclusion request and send confirmation that the instruction has been applied to the person's account.
If a person has purchased credit on our website and subsequently sends a self-exclusion notification, their subscription will be cancelled immediately and all subsequent draws that were not advertised and for which a payment has been received will be refunded.
Individuals can exclude themselves by contacting our support team via email or our online form.
To self-exclude, a person can send an email with the subject line "Self-Exclusion" to support@megasino.win, including their username and address, including postcode. MEGASINO will mark the person's record accordingly within 2 business days of receiving the self-exclusion request and send confirmation that the instruction has been applied to the person's account.
If a person has purchased credit on our website and subsequently sends a self-exclusion notification, their subscription will be cancelled immediately and all subsequent draws that were not advertised and for which a payment has been received will be refunded.
How long does self-exclusion last?
The minimum duration of self-exclusion is no less than 6 and no more than 12 months. The exclusion period can be extended in 6-month increments after its initial end. For remote gambling, such as via a website, individuals must have the option to exclude themselves for up to 5 years.
After the chosen exclusion period has expired, the self-exclusion remains in effect for a further 7 years unless the person takes positive steps to resume gambling.
After the chosen exclusion period has expired, the self-exclusion remains in effect for a further 7 years unless the person takes positive steps to resume gambling.
If a person chooses not to extend their self-exclusion and submits a positive request to resume gambling within the 6-month period for non-remotely controlled gambling or the 7-year period for remotely controlled gambling after the end of their self-exclusion, they will be given a 24-hour cooling-off period before being permitted to participate in our website.
Regardless of the expiry of a person's chosen self-exclusion period, they will not be sent any marketing material unless they have requested or agreed to receive such material.
Regardless of the expiry of a person's chosen self-exclusion period, they will not be sent any marketing material unless they have requested or agreed to receive such material.
Personal Obligations: By submitting a self-exclusion request, the individual agrees to provide complete and accurate personal information now and in the future to ensure that we can restrict their access to our services. If an individual chooses self-exclusion, we will make every reasonable effort to ensure that we comply with the self-exclusion. However, by agreeing to self-exclusion, the individual must also accept that they are simultaneously committing not to attempt to circumvent the self-exclusion.
Accordingly, MEGASINO assumes no responsibility or liability for any subsequent consequences or losses suffered or may be suffered by a person if they begin or continue gambling by providing misleading, inaccurate or incomplete information or otherwise attempting to circumvent the agreed self-exclusion.
Accordingly, MEGASINO assumes no responsibility or liability for any subsequent consequences or losses suffered or may be suffered by a person if they begin or continue gambling by providing misleading, inaccurate or incomplete information or otherwise attempting to circumvent the agreed self-exclusion.
While most people gamble within their means, for some, gambling can become a problem. As part of our commitment to promoting socially responsible gambling, the following guidance is provided for the benefit of individuals participating in games operated by MEGASINO. If you are concerned that gambling has taken over your life or someone else's, please contact a service such as GambleAware or a local gambling prevention group. Alternatively, the Gambling Commission website provides a full list of organizations offering help and advice.
Staff Training: Regarding staff training on the responsibility for self-exclusion, our support team will cover self-exclusion in the initial training and conduct annual refresher training. Relevant Karthala Ventures staff They also receive annual refresher training. Failure to comply with the license conditions and the Local Gambling Control Protocol (LCCP) when implementing measures to prevent problem gambling can lead to the revocation of the operating license by the Gambling Commission.
Staff Training: Regarding staff training on the responsibility for self-exclusion, our support team will cover self-exclusion in the initial training and conduct annual refresher training. Relevant Karthala Ventures staff They also receive annual refresher training. Failure to comply with the license conditions and the Local Gambling Control Protocol (LCCP) when implementing measures to prevent problem gambling can lead to the revocation of the operating license by the Gambling Commission.