Terms & Conditions

 

Terms and Conditions (GTC)

Please note that online gambling may be illegal in your country. If this is the case, you are not permitted to use this website.

Terms of Use for the Services

1. INTRODUCTION: IMPORTANT DEFINITIONS AND THE SIGNIFICANCE OF THEIR USE

The following definitions are used in these Terms and Conditions:

“Access device” means any electronic means of accessing the services, including but not limited to computers, smartphones, feature phones, tablet devices, touch devices or any home entertainment system such as video game consoles and smart TVs (or other remote access devices).

“Bonus Terms and Conditions” refers to all terms and/or rules relating to promotions, bonuses and special offers that may apply to parts of the Services from time to time.

"Supervisory Authority" refers to the Commercial Gaming Authority of Anjouan, Union of the Comoros.

“General Terms and Conditions” refers to the terms and conditions set out in this document.

“Operator” means Karthala Ventures Ltd., a limited liability company registered in Anjouan with company registration number 16098, with its registered office in Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of the Comoros (“Company”), licensed in the State of Anjouan under the Computer Gaming Licensing Act 2007; and the payment agent Compris sro, Kopčianska 14, 851 01 Bratislava – Company No.: 45 984 760, wholly owned and controlled by the Licensee and operating under a license agreement with Karthala Ventures (TBC) with its registered address as above.

“Payment processor” refers to Compris sro, Kopčianska 14, 851 01 Bratislava – Company No.: 45 984 760.

“Privacy Policy” refers to the operator’s privacy policy, accessible via the corresponding link; it is an integral part of these Terms and Conditions.

“Rules” refers to the betting rules and game rules that apply to the respective type of betting and/or gambling, as described in more detail in section 1.3.

"Refund" refers to a reversal, at the player's request, of funds deposited into the player's account that were not used for the services.

“Services” refers – where applicable – to the services currently offered by the operator via the website and/or via an application for access devices.

“Terms of Use” means (a) the General Terms and Conditions; (b) the Privacy Policy; (c) where required under Section 1.3, the relevant rules, bonus terms and additional terms that apply to the services you use.

"Website" refers to the website or any relevant page, subdomain or area under or accessible via the domain name megasino.win.

1.2 By using and/or visiting any area of ​​the website or by opening an account with the operator via the website, you agree to these Terms of Use and: (a) consent to the use of electronic communication for the conclusion of contracts; (b) waive – to the extent permitted by law – any rights or requirements that require a handwritten signature; (c) agree that, in order to use our service, you may be asked to provide certain personal data, which will be processed in accordance with our Privacy Policy. These Terms of Use do not affect your statutory rights.

1.3 When you play a game or place a bet using the Services or otherwise use the Services, you accept the rules of each game you play (“Game Rules”) as set out in the relevant General Terms and Conditions, in the Help section and in any “Rules” tabs of new games, the rules applicable to that game, the bonus terms and conditions, any terms and conditions relating to withdrawals and any other terms and conditions applicable to the Services which you must agree to as part of using the Services.

1.3.1 FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS

We have a zero-tolerance policy towards inappropriate play and fraudulent activities. If, in our sole discretion, we determine that you have defrauded or attempted to defraud us and/or the group or any other user of the services in any way – including, but not limited to, match-fixing, payment fraud, manipulation of multi-currency features, or betting on all possible outcomes of a game/event – ​​or if we suspect you of payment fraud, including the use of stolen credit cards, or any other fraudulent activity (including, but not limited to, chargebacks or other reversals of payments) or prohibited transactions (including, but not limited to, money laundering), or if your deposits have not been honored by your bank for any reason, we reserve the right to temporarily suspend and/or close your account and to settle any outstanding debts by all means legally available to us, including, but not limited to, (i) debiting your account with the amount owed or (ii) engaging external debt collection agencies. This may negatively affect your credit rating and may require the disclosure of your personal data (including your identity) to the relevant authorities. Criminal or suspicious activities will be reported to the authorities.

We reserve the right to withhold or void any or all winnings and standard points of any individual or group of individuals if we have reasonable grounds to believe that the individual or group in question has attempted to defraud or harm us and/or the group and/or the services and/or the platforms in any way.

In the interests of data protection, security, and fraud prevention, the use of communication channels contained in the services and/or platforms (including, but not limited to, dealer chat forums) for advertising offers or products/services (whether by you or third parties) is not permitted. You are expressly prohibited from posting information or contacting our customers to offer or promote deals, products, or services.

In connection with our sports betting services, if we suspect that match-fixing, price manipulation, or any other event manipulation has occurred, we reserve the right, at our sole discretion, to (i) suspend offers for an event or series of events in our markets and (ii) delay and/or withhold payments relating to such an event or series of events until its integrity has been confirmed by the relevant sports governing body. If the relevant governing body confirms that an event has been actively manipulated, we further reserve the right, at our sole discretion, to block bets placed by, or in our reasonable judgment associated with, a person possessing inside knowledge.

1.3.2 error

You must inform us immediately if you notice any errors related to your account, calculations of bets/stakes you have placed, or currency conversions. If such an error or system/game bug (a deviation from the normal game logic for any reason) occurs that results in errors in calculating odds, fees, rake, bonuses, or payouts, or in the applicable currency conversion ("Error"), we will endeavor to restore the situation to its state prior to the Error for all those directly affected. We reserve the right to void bets/stakes related to such Errors and deduct the corresponding amounts from your account. If your account balance is insufficient, we may require repayment of the outstanding amount. If we determine (at our sole discretion) that a bug has been exploited, we may handle activity according to the "Expiration & Account Closure" section of these Terms and Conditions.

1.3.3 Security check

To maintain a high level of security and integrity within the system, we reserve the right to conduct security checks at any time to validate your identity, age, and registration details, and to review your use of the services, including but not limited to compliance with these agreements and group policies, as well as your financial transactions conducted through the services. You authorize us and/or our agents to obtain any information we deem necessary about you and to disclose such information to third parties as we deem necessary to verify the information you have provided or are required to provide under these agreements (including obtaining a credit report and/or comparing it with third-party databases). To facilitate this security check, you agree to provide the information or documents we request at our sole discretion.

1.3.4–1.3.11 Expiry & Account Closure

WE RESERVE THE RIGHT, AT OUR UNLIMITED DISCRETION AND WITH RESPECT TO YOUR ACCOUNT, ANY AFFILIATE ACCOUNT, ANY ACCOUNTS ON OTHER SITE AND/OR SERVICES OPERATED BY THE GROUP, TO TERMINATE THESE AGREEMENTS, TO RETAIN YOUR BALANCE, TO LOCK YOUR ACCOUNT AND TO DEBIT ANY AFFECTED CASHBACKS, BONUSES AND WINNINGS FROM THAT ACCOUNT IF:

1.3.4 You have materially breached these agreements;

1.3.5 we learn that you have used or attempted to use the services for the purpose of fraud, collusion (including in connection with chargebacks) or unlawful or unauthorized activity (including, but not limited to, manipulation of multi-currency functions);

1.3.6 we learn that you have played with another online gambling provider and are suspected of fraud, collusion (including in connection with chargebacks) or unlawful or improper activities;

1.3.7 You have a chargeback or purchases/deposits to your account have been rejected; or

1.3.8 You become insolvent or legal proceedings are initiated against you anywhere in the world;

1.3.9 You transfer amounts to your player account by manipulating our payment system without a valid monetary input;

1.3.10 You achieve results through direct or indirect manipulation of games or game providers that do not originate from the game provider, resulting in a win or positive account statement (in these cases your account will be immediately blocked and a report will be filed with the relevant authorities);

1.3.11 You have registered with false personal data, false age (date of birth) or false email address (or an address created solely for this purpose) or are concealing your true location by using a VPN from a country where our services are not permitted (in these cases your account will be immediately suspended, regardless of the account balance, and a complaint will be filed).

1.4 The original text of these Terms of Use is in German; any interpretation is based on the original German text. If the text is translated into another language, the German version shall prevail.

1.5 Please read the Terms of Use carefully before accepting. After acceptance, please save and print the Terms of Use along with confirmation emails, additional terms, transaction details, game rules, fair play rules, and payment methods relevant to your use of the website. Please note that the Terms of Use may be amended in accordance with section 3.

1.6 If you do not wish to accept the Terms of Use, please do not open an account and/or discontinue using your account. Your continued use of any service constitutes acceptance of the applicable Terms of Use.

1.7 For clarification: All areas of the website are subject to the terms of use; you must ensure at all times that your use of the services complies with the terms of use.

2. CONTRACTUAL PARTNERS

2.1 The terms of use are agreed between you and the operator, as well as the payment processor. All information on the website is provided by the provider of the services offered on the website, namely Karthala Ventures Ltd., a limited liability company registered in Anjouan with company registration number 16098, registered office: Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of the Comoros, licensed under the Computer Gaming Licensing Act 007 of 2005. The website is operated at https://megasino.win/. Services to cardholders are provided by Compris sro, Kopčianska 14, 851 01 Bratislava – Company No.: 45 984 760. Please direct inquiries and complaints to Karthala Ventures (address as above). Karthala Ventures is incorporated under the laws of Anjouan/Union of the Comoros and has entered into a partnership agreement whereby Compris sro acts as an agent of Karthala Ventures (TBC), promoting the provider's products and services. Karthala Ventures is fully liable for the actions of its employees, agents, or affiliated companies. In these Terms and Conditions, Compris sro (payment processor) and Karthala Ventures (operator) are referred to as megasino.win, "we," "us," "our," "management," "site," and "company," respectively, with whom you are entering into a contract. The player and registered account holder are referred to as "you," "your," "customer," or "the player."

3. CHANGES TO THE TERMS OF USE

3.1 We may need to amend these Terms of Use from time to time for various reasons, including business reasons, to comply with laws or regulations, to follow instructions, guidelines or recommendations from a regulatory authority, or for customer service reasons. The current version can be accessed via the "Terms and Conditions" link in the website footer.

3.2 If we intend to make significant changes, we will inform you as early as possible in one of the ways described in section 3.3. For minor or insignificant changes, notification may not be required; therefore, please check the Terms of Use regularly via the link on the website.

3.3 Insofar as we communicate changes, this will be done in a manner that we deem appropriate at our own discretion.

4. ACCOUNT OPENING

4.1 In order to place a bet or play a game using the services, you must open an account with the operator (“your account” or “account”).

4.2 To open an account you can:

4.2.1 Click on “Register now” on the website and follow the instructions on the screen; or

4.2.2 open the account using another method temporarily offered by the operator.

4.3 When opening an account, you will be asked for personal information, including your name and date of birth, as well as contact details (address, telephone number and email address) (“Your Contact Details”). Updates can be made via customer service, the “My Account” page or other methods provided by the operator.

4.4 By opening an account, you agree to:

4.4.1 You understand and accept the risk that by using the services you can not only win money, but also lose it;

4.4.2 You are (a) at least 18 years old and (b) at least as old as the minimum age for gambling prescribed by law in the legal system applicable to you (“Relevant Age”);

4.4.3 Gambling is not illegal in your area of ​​residence;

4.4.4 They are legally capable of concluding contracts;

4.4.5 Gambling is not prohibited for them; and

4.4.6 We have not closed any account for any reason.

4.5 Your account must be registered in your real name and with your personal details and will only be issued once – and not for any other person, family, household, address (postal or IP), email address, access device, or shared access device environment (e.g., schools, workplaces, public libraries, etc.). Any additional account you open or that is economically attributable to you in connection with the Services is a “duplicate account.” We may (but are not obligated to) close any duplicate account. If we close a duplicate account:

4.5.1 All bonuses, free bets and winnings obtained through such a duplicate account shall be forfeited;

4.5.2 We may, at our discretion, declare all winnings void and refund all deposits (less any winnings declared void); any unrecovered amounts may be directly deducted from other accounts (including further duplicate accounts); or

4.5.3 We may, at our discretion, exceptionally consider the use of the duplicate account to be valid; in this case, all losses/stakes remain with us.

5. IDENTITY VERIFICATION; MONEY LAUNDERING PREVENTION REQUIREMENTS

5.1 You confirm that:

5.1.1 Your registration details (name, address, telephone number and email address) are correct; and

5.1.2 You are the legal owner of the funds you have deposited into your account.

5.2 By agreeing to the Terms of Use, you authorize us to conduct audits (“checks”) from time to time – either on our own initiative or at the request of third parties (including, but not limited to, regulatory authorities) – to verify this information. At our request (or at the request of the payment processor), you may be asked to provide additional information, including details of any deposits made.

5.3 During ongoing audits, we may prevent withdrawals and/or restrict access to certain parts of the website. We may repeat the audits for regulatory, security, or other business reasons. If these restrictions cause any problems, please contact support@megasino.win.

5.4 In some cases, we may need to contact you and request further information to complete the checks. We are entitled, at our discretion, to request certified proof of identity or equivalent legally acceptable evidence, as well as proof of address, utility bills, bank details, bank statements and references, and documentation of the source of funds. Until satisfactory documentation is provided, we may suspend any activity on your account or – in cases of knowingly providing false information – withhold deposits and close the account.

5.5 Using the website by persons under the relevant age may constitute a criminal offense. If we cannot verify your relevant age, we will suspend your account until this is possible. If it turns out that you were under the relevant age at the time of gambling, the following applies:

5.5.1 Your account will be closed;

5.5.2 All transactions involving minors will be declared void and corresponding deposits will be refunded – where possible – via the originally used payment method;

5.5.3 All deposits made while a minor will be refunded; and

5.5.4 All winnings obtained while a minor will be forfeited and deducted from refunded deposits; amounts paid out must be refunded to us upon request.

5.6 All of the aforementioned documents must be provided within seven (7) days of account opening or request. We will verify your documents within seven (7) days of receipt. Failure to submit them within this timeframe may result in account suspension or withdrawal requests being rejected.

6. Customer Knowledge (KYC) Policy

To make age verification as easy as possible, please follow the instructions below when submitting your documents:

• Each document must be submitted as a separate image.

• Photos are preferred; if you are scanning, please send the files as .jpeg.

• When taking photos: The first 6 and last 4 digits of your credit card must be visible; the CVV must be covered.

• The image must be sharp, and all text must be easily legible.

• The entire passport photo page or ID card must be fully and unobstructed in the picture.

• Ensure good lighting; do not use a flash to avoid glare.

• These requirements promote responsible gaming; current legislation demands it.

6.1 Why do I need to verify my account? – During registration, we check that you are over 18 years old and verify your identity (“Know Your Customer”/“KYC”). This is an essential part of responsible gaming and is legally required.

6.2 What do I need to provide? – We accept the following as proof of age: passport (recommended), driver's license, national identity card, birth certificate (verification up to 24 hours), payment card (first 6 and last 4 digits visible, CVV obscured). Card data is not collected/stored without PCI-DSS. Additional documents may be required for identity verification (KYC), including: signed loan agreement, utility bill (no more than 3 months old) – proof of address is required for disbursements of €2.000 or more – bank statement (no more than 3 months old). Please ensure your documents are in perfect condition.

6.3 How do I send the documents? – The fastest way is online. Alternatively, by email: Take photos of each document and save them (or scan them as .jpeg files). Open the email account you used for registration, create a new email to support@megasino.win, attach the photos, enter your account number or username in the subject line, and send the email. For security reasons, the registration page requests: your name and contact details (including a valid email address used only for your account), your date of birth (18+), a unique username and password, your playing currency and deposit limit, as well as a security question and answer. The page checks your entries and indicates any issues so you can make corrections before clicking "Create Account." For legal reasons, access from abroad may be temporarily restricted.

We cannot accept accounts or offer products/services to customers residing in the countries listed below.

Some countries are blocked due to licensing by the Anjouan authorities. These countries are: Austria; France and its overseas territories; Germany; the Netherlands and its overseas territories; Spain; the Union of the Comoros; the United Kingdom; the USA and its overseas territories; all countries on the FATF blacklist; and all other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.

Other countries are blocked by the respective game providers.

 

7. USERNAME, PASSWORD, PIN AND CUSTOMER DATA

7.1 It is your responsibility to take appropriate measures to protect your login credentials – including username, password, PIN and any other identifying information. Any action taken through the services where this data has been correctly entered will be deemed authorized by you, and you will be responsible for the corresponding transactions.

7.2 If you have reason to believe that a third party knows your login details, you must change them immediately and inform us without delay (support@megasino.win) so that we can take appropriate action. Until we notify you of this, you are liable for all activities carried out through your account.

7.3 You undertake to provide accurate, current and complete data during registration and while using the services, and to update any changes to your contact details immediately.

8. DEPOSITS, WITHDRAWALS AND REFUNDS

8.1 Deposits may only be made from payment accounts/sources of which you are the legal owner. We reserve the right to request proof of this. Refunds are only possible if no gaming or betting activity has occurred after the deposit. Withdrawal or refund requests must be submitted by email to support@megasino.win within seven (7) days of completion of the KYC verification and must include all requested KYC documents. Refunds can only be requested within seven (7) days of the deposit; after this period, withdrawals will be considered winnings withdrawals.

8.2 Withdrawals are generally processed within seven (7) days of KYC approval. The player account is not a bank account. A reasonable administration fee may apply to deposits and withdrawals made without significant gaming activity. Balances do not accrue interest. The processing time depends on the respective payment provider/bank.

8.3 You are responsible for all taxes, duties and reporting that may be required in your jurisdiction in relation to any profits or payments received.

8.4 We can set daily deposit limits upon your request. Please contact support for this.

8.5 Withdrawals will only be made if (i) all payments have been cleared and not reversed, (ii) all KYC/AML requirements have been met, and (iii) all other applicable conditions – such as bonus conditions or turnover requirements – have been complied with.

8.6 We endeavor to make payments in your preferred method and currency; however, we reserve the right to use alternative methods or currencies. Any currency conversions will be made at an exchange rate determined at our reasonable discretion.

8.7 We are entitled to request additional checks or documents for security and compliance reasons before releasing any payments.

8.8 Withdrawal and Deposit Limits: Minimum withdrawal €50, maximum amount per withdrawal and day up to €5.000. Processing is generally in the order of receipt: up to and including €5.000 within 24 hours, above that amount within 7 days. Withdrawals are free of charge on our end (payment provider fees may apply). Deposit fees depend on the system used.

8.9 Cryptocurrencies: BTC, ETH, BNB and USDT are supported (Chains: BTC, ETH, BNB). The customer bears any network fees incurred; all exchange rate risks are borne by the customer.

8.10 Restrictions/Participation of certain payment systems (excerpt): Visa/Mastercard – Withdrawals via Visa OCT or Mastercard Payment Transfer are only possible if a deposit has previously been made via the same system (Mastercard using 3-D Secure); corporate cards are excluded; participation is country-specific. Transaction limits: Visa up to €60.000, Mastercard up to €5.000. Visa OCT – non-participating countries include: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore. Mastercard Payment Transfer – participating countries include: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom. For e-wallets such as Skrill/Neteller, the respective lists of blocked/prohibited countries and jurisdictions requiring a license apply.

9. BONUSES

9.1 We may change, remove, or add unused bonuses. Bonuses that are already active or have been claimed will generally not be removed.

9.2 Bonuses may include wagering requirements. Unless otherwise stated, a minimum requirement of 25x (25×) applies to the bonus amount (and any contributing real money portion). Withdrawals are made exclusively from the real money balance; bonus funds are forfeited upon withdrawal. The contribution of wagers towards the wagering requirements may vary depending on the game/service.

9.3 Participation in a bonus promotion is only permitted once per person, household, address, mobile device, shared device and/or IP address. Low-risk bets are not included. Winnings from free spins are credited to the real money balance.

9.4 Maximum winnings from no-deposit free spins or no-deposit bonuses: €100 (or equivalent). Any excess winnings will be forfeited. Proof of address is required for withdrawals without a prior real-money deposit.

9.5 Maximum stake with active bonus: €5 per spin or €0,50 per payline. Higher stakes may result in bets being forfeited and/or wagering progress being lost.

9.6 We reserve the right to exclude certain country groups or customer groups from bonus offers. Abuse of bonus offers will lead to the confiscation of winnings, the blocking of further bonuses, and possibly account closure. Abuse includes, but is not limited to: systematically exceeding maximum stakes to increase variance, extreme stake reduction after large wins when switching to low-volatility games, and purely deposit/withdrawal behavior aimed at maximizing the bonus advantage.

10. Legally compliant use of the website

You are responsible for verifying whether the use of these services is legally permissible in your jurisdiction. If not, we will close your account and refund any remaining balance, if possible.

11. BETTING AND GAMES VIA THE SERVICES

11.1 Please follow the instructions on the website to place bets or participate in games. Check the details of each transaction before confirming it. An overview of your past bets/games is available via "My Account" or from customer support.

11.2 We reserve the right to refuse all or part of any transaction. Once a bet/participation has been accepted, cancellation is only possible with our consent. If you have any questions, please contact support.

12. REMOTE COMMUNICATION

12.1 When using the services via electronic means of communication, please note that differences in connection speed and equipment may affect time-critical events.

12.2 System errors or malfunctions will be handled according to the regulations for IT errors. Always familiarize yourself with the applicable game rules before participating.

 

13. Collusion, fraud, deception and criminal offenses

13.1 The following practices (individually or in combination) in connection with the Services are “Prohibited Practices” and constitute material breaches of this Agreement: (a) abuse of bonuses or promotions; (b) exploiting unfair factors or influences (commonly referred to as “cheating”); (c) maintaining multiple accounts or using someone else’s account; (d) engaging in fraudulent or criminal activity (including money laundering); (e) gaining an unfair advantage (e.g., through bug exploitation or unauthorized software); (f) using automated systems or “bots”; (g) any action that is likely to manipulate or disrupt games, betting, or the Services. Any attempt is sufficient to be considered a Prohibited Practice.

13.2 If you suspect that a person is using prohibited practices, you are obliged to inform us immediately and in as much detail as possible (e.g. by email to customer service).

13.3 You agree not to participate in or be associated with any prohibited practices. You further agree not to use any information or systems that could in any way give you an unfair advantage or disrupt the services.

13.4 If:

13.4.1 we believe in good faith that you were involved in prohibited practices; or

13.4.2 You were involved in prohibited practices in another online gambling operation; or

13.4.3 You are involved in fraudulent or unlawful activities (including, but not limited to, money laundering); or

13.4.4 You have manipulated or attempted to manipulate a game, event, or betting settlement; or

13.4.5 we receive a chargeback or a deposit has been rejected,

We are entitled to suspend, close, and/or withhold or void any winnings, bonuses, cashback, and other credits from your account and to terminate the Terms of Use with immediate effect. The rights set forth in this Section 13.4 exist without prejudice to any other rights we may have under these Terms and Conditions or otherwise.

13.5 For the purposes of this Section 13, the following definitions apply:

13.5.1 “Fraudulent Practices” means any fraudulent activity in connection with the use of the Services, including, but not limited to: (a) fraudulent chargebacks and rakeback fraud; (b) the use of stolen, cloned, or unauthorized credit/payment cards; (c) collusion with third parties; (d) providing false information to us; (e) any other unlawful act. Attempted fraudulent practices also include any such acts.

13.5.2 “Criminal offenses” in particular money laundering or activities that violate criminal laws;

13.5.3 “Unfair advantage” means any form of advantage that is not based on your personal ability and knowledge, but on:

13.5.3.1 the exploitation of a fault, bug, gap or defect (including malfunctions in software or hardware) – “bug exploitation”;

13.5.3.2 the use of software, databases or systems that predict or influence the outcome of a game/betting event or provide you with information that is not available to a normal player;

13.5.3.3 the use of automated players (bots) or other automated tools that simulate or replace human input;

13.6 We reserve the right to disclose information (including personal data) to regulatory and law enforcement authorities, payment service providers, and other gambling operators if we have reasonable grounds to suspect prohibited practices. Furthermore, we may withhold funds, void bets/winnings, and suspend accounts to facilitate investigations.

13.7 You are obliged to cooperate to a reasonable extent in our investigations, including providing the information and documents we request.

14. CLOSING YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE

14.1 Closure/Termination by you.

14.1.1 You can close your account at any time; to do so, contact support and state the reasons (e.g. self-exclusion due to concerns about gambling addiction).

14.1.2 In the case of self-exclusion, the account will be deactivated for the agreed period. Early reactivation is not possible. After the expiry date, reactivation may occur upon your request and after review.

14.2 Termination by us. We may terminate the Terms of Use and close your account with notification. Existing obligations remain unaffected.

14.3 Closure for Cause. If there is a serious reason (e.g., prohibited practices, breach of terms and conditions, unlawful conduct, failure to pass exams), we may withhold winnings, cancel bets, forfeit bonuses, and freeze your balance until the matter is resolved.

14.4 Effects of Closure. Upon closure, your right to use the services will cease. Open transactions can be processed or canceled in accordance with these Terms and Conditions. Agreed obligations that continue by their nature (e.g., data protection, liability, indemnification) remain in effect.

14.5 Reactivation. Provided there are no grounds for reactivation, you may request reactivation; however, we are not obliged to grant such a request.

14.6 Inactive/dormant accounts. We may handle accounts with prolonged inactivity in accordance with legal provisions and charge any legally prescribed fees, to the extent permitted.

14.7 Payout of remaining balances. Provided that this is legally permissible and no grounds for blocking exist, we will refund any remaining balances upon request – subject to these Terms and Conditions, including KYC/AML requirements.

14.8 Duplicate Accounts. In the event that a duplicate account is discovered, the relevant provisions regarding duplicate accounts shall apply (including forfeiture of bonuses/winnings, refund of deposits, offsetting).

14.9 Documentation. We may retain records and documents to the extent permitted by law, even after the account has been closed.

15. ACCESS TO AND USE OF THE SERVICES

15.1 You are solely responsible for providing and maintaining your access equipment, internet connection, and other facilities required for access, including the associated costs. We accept no liability for disruptions caused by your network provider or bandwidth.

15.2 We do not guarantee that the services are compatible with specific third-party software or hardware. You may not publish abusive, defamatory, unlawful, discriminatory, or otherwise unlawful content, harass individuals, or impersonate others.

15.3 The website may only be used for your personal entertainment. Reproduction, distribution, public display or any other use beyond its intended purpose is prohibited.

15.4 Downloading content is at your own risk. We reserve the right to remove illegal or unlawful content.

15.5 You agree not to take any actions that compromise the security or system integrity of the services, and not to engage in any unlawful activities through the services.

16. Betting and Gambling Terms

16.1 Numerous technical terms are used in the betting and gaming industry.

16.1.1 If you are unsure about the meaning of a term, consult or refer to the relevant terms and conditions before participating in any betting or games.

16.1.2 You are responsible for understanding the terms and conditions of the bet/game before you participate.

16.1.3 If you have any questions, please contact support.

17. WEBSITE CHANGE

We may, at our sole discretion, change or modify products or services (including any pricing). Ongoing games/bets will not be affected. This includes adding, removing, or modifying games and/or products available through the website.

18. THIRD-PARTY SOFTWARE

18.1 To use certain products offered through the Services, it may be necessary to download and install third-party software (“Software”). This Software may be subject to separate license terms to which you must agree.

18.2 If the software is used via app stores or platforms, the terms and conditions of the respective provider also apply.

18.3 In the event of a conflict between the terms and conditions of a third-party software licensor and these Terms and Conditions, these Terms and Conditions shall prevail in the relationship between you and us.

18.4 Notwithstanding the above, if the conflict relates exclusively to the legal relationship between you and the third-party software provider (and not the relationship between you and the operator), the terms and conditions of the third-party provider shall take precedence.

19. IT ERRORS

19.1 In the event of problems with software or hardware, we will take appropriate measures to correct the error. If a game or bet cannot be continued without disadvantage due to an IT error, we will strive for a fair solution – such as restoring the account balance to the last properly recorded balance or taking other appropriate corrective measures.

19.2 IT errors include, but are not limited to, malfunctions, interruptions, dropouts, delays, data errors, synchronization problems, server or network failures, and program errors (bugs).

19.3 To the extent permitted by law, we shall not be liable for any loss or damage caused directly or indirectly by IT errors, unless such loss or damage is due to our intentional misconduct or gross negligence.

19.4 We reserve the right to cancel, correct or recalculate bets/games that have been incorrectly placed or settled, including the recovery of amounts credited in error.

20. ERRORS OR OMISSIONS

20.1 For the purposes of these Terms and Conditions, errors include, but are not limited to: (a) obvious typographical, arithmetic or display errors, (b) incorrect odds, rules or conditions, (c) acceptance of bets/entries despite being blocked or after the acceptance period has expired (“Late Bets”), (d) other erroneous credits, free bets or bonus allocations.

20.2 If such an error occurs, we may, at our reasonable discretion: (i) rectify and recalculate, (ii) cancel the bet/entry in question and refund the stake, or (iii) take action in accordance with these Terms and Conditions in the case of prohibited practices.

20.3 Any amounts credited to you in error (including winnings, bonuses, or free credits) will be held in trust for us and must be repaid immediately upon request. We are entitled to offset these amounts against your account balance or collect them by any other legally permissible means without prior notice.

20.4 You are obligated to inform us immediately of any error that comes to your attention and to provide all reasonable cooperation to enable corrections. The deliberate exploitation of an error is considered a prohibited practice.

21. DISCLAIMER

21.1 You use the website and services at your own risk. We provide the services with reasonable care and expertise, but – to the extent permitted by law – we make no representations or warranties that the services will always be available without interruption, error-free, or in full.

21.2 To the extent permitted by law, we shall not be liable for indirect, incidental or consequential damages, including loss of data, profits, revenue or business opportunities, loss of goodwill and business interruption.

21.3 Nothing in these Terms and Conditions excludes or limits liability to the extent that such liability cannot be excluded or limited by law (including liability for intent and gross negligence).

22. VIOLATIONS

22.1 You agree to indemnify us, our officers, employees, agents, affiliates and suppliers against all claims, demands, damages, losses, costs and expenses (including reasonable legal costs) arising out of any breach by you of these Terms and Conditions or your use of the Services.

22.2 In the event of a violation, we may, at our discretion, demand redress (e.g., cessation, rectification, submission of information) and/or suspend or terminate your access rights, block credits, and offset claims against account balances.

22.3 Our exercise or non-exercise of rights and remedies does not affect the right to exercise them later; the remedies exist side by side.

23. INTELLECTUAL PROPERTY RIGHTS

23.1 The website and the services (including design, texts, graphics, logos, audio/video content, software, source codes and databases) are protected by copyright, trademark and/or other intellectual property rights and are owned by us or under our license or owned/licensed by third parties.

23.2 You receive only a personal, revocable, non-transferable, and non-exclusive right to use the services for private purposes. Any reproduction, distribution, public display, modification, or other use beyond the intended use is prohibited without our express prior consent.

23.3 Trademarks, trade names and logos may not be used without our prior written consent. You may not remove or alter any copyright notices, trademark notices or other proprietary rights notices.

23.4 You may not use any mechanisms, software or other scripts that impair the functionality of the website, and you may not take any measures that compromise the security or integrity of the systems.

 

24. VIRUSES, HACKING AND OTHER VIOLATIONS

24.1 You must not misuse the website or the services by knowingly introducing viruses, Trojan horses, worms, logic bombs, malware, or other technologically harmful material. You must not attempt to gain unauthorized access to the website, the servers on which the website is stored, or any other servers, computers, or databases connected to the website. You must not subject the website to DoS or DDoS attacks or cause flooding/spam.

24.2 Any breach of this provision constitutes a criminal offense and will be reported to the relevant law enforcement authorities; we will cooperate with these authorities (including disclosing your identity). In the event of such a breach, your right to use the website and services will terminate immediately.

24.3 We are not liable for any loss or damage caused by a DoS/DDoS attack, malware or other technologically harmful material that affects your computer equipment, computer programs, data or other property as a result of your use of the website, downloading of content or forwarding via the website.

25. PERSONAL DATA

25.1 We process personal data in accordance with applicable data protection laws and our privacy policy. This policy forms part of these terms and conditions and is available on the website.

25.2 We will take appropriate technical and organizational measures to keep your account information secure and confidential; this is subject to any legal or regulatory obligations to disclose it (e.g. to supervisory/law enforcement authorities).

25.3 To provide the services, we process the necessary data (e.g., name, date of birth, contact details, payment details, settings/preferences). We may share this data with service providers (e.g., payment processors, KYC/AML service providers, IT providers) and with relevant authorities, insofar as this is necessary or permitted by law.

25.4 We may store calls, emails, chat histories and other communications for verification, quality and compliance purposes.

25.5 You have the rights granted to you under applicable data protection laws (e.g., access, rectification, erasure, restriction of processing, objection, data portability), subject to legal requirements and exceptions. Further details can be found in our privacy policy.

26. COOKIES

26.1 The website uses cookies and similar technologies to provide functionalities (e.g. session continuation/logins), analyze performance and improve the use of the services.

26.2 You can block or delete cookies; details can be found in our privacy policy and on relevant information pages (e.g., aboutcookies.org). Blocking some cookies may limit the functionality of the website.

26.3 For further information – including the types of cookies used, their purposes and storage durations – please refer to the privacy policy.

27. COMPLAINTS AND NOTIFICATIONS

27.1 Complaints regarding bet acceptance, settlement, or payout must be made within 30 days of the event in question. Complaints regarding game procedures must be made within 12 weeks.

27.2 The first point of contact is customer service (support@megasino.win). We review and respond to complaints according to our internal guidelines and the requirements of the regulatory authorities.

27.3 Game results are determined by a random number generator (RNG). In case of discrepancies, the server status is decisive; our records are considered binding evidence.

27.4 Notices to you may be sent by email, telephone or post to the contact details stored in your account.

27.5 If a complaint remains unanswered or unresolved, you can contact the responsible license authority.-/Contact the supervisory body (e.g. complaints@gaminglicenses.com)

 

28. SUCCESSION / TRANSFER

28.1 We are entitled to transfer, assign, sublicense or pledge all or part of our rights and obligations under these Terms and Conditions to affiliated companies, legal successors, purchasers of assets or other third parties, provided that this does not unreasonably impair your contractual position.

28.2 You are not entitled to transfer, assign, pledge or otherwise dispose of your rights or obligations under these Terms and Conditions without our prior express written consent.

28.3 Any permissible transfer/assignment by us will be communicated to you in an appropriate form; upon notification, the transfer takes effect and the third party takes our place, where applicable. Your existing counterclaims remain unaffected.

28.4 The use of service providers (e.g., payment processors, IT providers, KYC/AML service providers) does not constitute a transfer in the aforementioned sense. We remain responsible to you to the extent provided by law.

28.5 To the extent permitted by law, we may assign our claims against you arising from these Terms and Conditions to third parties or pledge them as security.

29. FORCE MAJEURE

29.1 Neither party shall be liable for the non-performance or delayed performance of its obligations to the extent that such non-performance or delay is due to events, circumstances or causes beyond its reasonable control, including but not limited to: natural disasters, war, acts of terrorism, riots, civil unrest, labor disputes, epidemics/pandemics, fires, explosions, power, network or telecommunications failures, serious disruptions of third-party systems, government orders or laws (each a “Force Majeure Event”).

29.2 The affected party must immediately notify the party of the force majeure event and take appropriate measures to mitigate its impact. The obligations to perform are suspended for the duration of the event and resume thereafter.

29.3 If an event of force majeure lasts for more than 30 days without interruption, we are entitled to terminate these Terms and Conditions with immediate effect or to permanently discontinue affected services without any liability for damages arising therefrom.

30. RENUNCIATION

30.1 Failure to exercise or delaying the exercise of a right or remedy under these Terms and Conditions shall not constitute a waiver of such right and shall not prevent its subsequent exercise.

30.2 Any waiver must be in writing and is only valid for the individual case and the expressly stated scope.

30.3 Partial waivers or partial exercises do not affect the exercise of the remaining rights.

31. SALVATION CLAUSE

31.1 Should any provision of these Terms and Conditions be or become wholly or partially invalid, illegal or unenforceable, this shall not affect the validity of the remaining provisions.

31.2 The ineffective/unenforceable provision shall be deemed replaced by a provision that most closely approximates the economic purpose of the original provision in a legally permissible manner. The same applies to any gaps.

31.3 Where mandatory law requires an adjustment, such an adjustment shall take place; otherwise, the contract shall remain in full force and effect.

 

32. GENERAL AGREEMENT

32.1 These General Terms and Conditions – including all documents expressly referenced herein (including Game/Betting Rules, Bonus Terms, Additional Terms and Privacy Policy) – constitute the entire agreement between you and us regarding the use of the Services and supersede all prior understandings, representations and agreements relating to the same subject matter.

32.2 Neither party may rely on statements, promises, or representations made prior to the conclusion of this agreement that are not set forth in these Terms and Conditions (except in cases of fraudulent misrepresentation). The sole remedy for any claim that representations were made is the remedy for breach of contract provided for in these Terms and Conditions.

33. THIRD-PARTY RIGHTS

33.1 Unless expressly stipulated otherwise, these Terms and Conditions do not establish any rights in favor of third parties. A third party is not entitled to enforce any provision of these Terms and Conditions.

33.2 You are prohibited from transferring, pledging, assigning, trading, or gifting any assets or rights arising from or in connection with your account – including, but not limited to, accounts, balances, deposits, bets, or other rights/claims – to any third party. Any such disposition is invalid.

34. GENERAL PROVISIONS

34.1 Term and continued validity: These Terms and Conditions apply during your access to the website and your use of the services and continue to apply – insofar as their content is relevant – beyond the closure of your account or the termination of these Terms and Conditions.

34.2 Grammar: Singular terms include the plural and vice versa. Masculine, feminine, and diverse forms apply to all genders; corresponding linguistic adjustments are purely editorial.

34.3 Waiver: A waiver is only effective if it is declared in writing and applies exclusively to the specifically identified individual case. (See also paragraph 30.)

34.4 Acknowledgement: By continuing to access the website and/or use the services, you confirm that you have read, understood and accepted every provision of these Terms and Conditions.

34.5 Language: If this agreement is translated into another language, the German version shall prevail.

34.6 Applicable Law: These Terms and Conditions are governed exclusively by the law of Anjouan (Union of the Comoros).

34.7 Overall Agreement: Clause 32 applies in addition; there are no deviating side agreements.

35. RESPONSIBLE GAMING

35.1 You can request a voluntary self-exclusion for a minimum period of six (6) months. During this time, your account will be closed or restricted accordingly. Reactivation is only possible after the expiry of the self-exclusion period and upon your explicit request to support.

35.2 Advice: Set stake/deposit limits; keep track of playing time and frequency; do not let professional or private obligations be affected; do not gamble under the influence of alcohol, drugs or medication; gambling is solely for entertainment and is not a source of income; do not chase losses; track time and stakes using appropriate means.

35.3 Further information and support can be found in the "Responsible Gaming" section or via support; additional help is available at www.responsiblegambling.org, among other places.

36. LEFT

36.1 External links are provided for informational purposes only. Use is at your own risk; we assume no responsibility for the content, availability, or use of external websites.

36.2 Linking, framing or mirroring the website or its content is only permitted with our prior written consent.

37. CONTACT

Email: support@megasino.win